Companies continue to outsource critical elements of their business from one part of the globe to another. Some organisations chose to start their own captive offices to receive the transitioned work whereas others move towards a third-party model. In both cases the basic imperatives behind the move remain the same – cost savings and efficiency gains. In both cases the challenges remain the same – how can we make sure work that used to be done in one location can be as effectively delivered in another country with people who probably understand our business and home markets less well than the people we used employ?
There is no escaping the fact that the process of packing and shipping work to another country is bound to be complex. When you add cultural differences, language barriers and time zone issues into the equation the possibilities for disruption are very real.
We have worked on complex cross-border outsourcing projects for decades – with experience of the process in countries as varied as India, Poland, Romania, South Africa and Dubai. We have wrestled with the problems and know that, however optimistic you are at the outset, unforeseen problems are likely to jump up and bite you during the project. We have experience of every link in the outsourcing chain and we would really like you to benefit from our experience.
As a starting point we have pulled together some thoughts on the key areas any company needs to confront when looking at a major outsourcing project. The information contained in these pages could never be exhaustive, but we feel it would be a good reference point for organisations who are looking to benefit from transitioning work from one country to another.
Please feel free to look through this material and if any of our thoughts are of interest and you would like a more in-depth conversation please contact us at +441962 820 100