Going through the process of outsourcing is a great opportunity to create a big picture map of your processes and which ones are most valuable to your clients. Creating awareness and alignment around this and getting all stakeholders to buy-in to it will serve you well throughout the programme. It will help inform decisions such as what to move and what not to move and when to use third parties versus your own captive centres. If you design a programme well the first experience will be positive and this might increase the appetite to do more. At this point knowing what is on or off limits becomes critical.
Building that big picture map of your processes along with clear criteria for making and assessment of what to move and what not to is an important step in a programme. We would love to work with you to see how we can help.