Many virtual teams rely heavily on conference calls as a key team communication activity, yet many teams are also well-aware that the calls they participate in simply don’t work very well.

Calls are often dominated by a small number of people with many team members remaining non-participative. Key messages can be lost through unclear communication, lack of clarification and simple lack of attention. It is imperative that conference calls are made to work as efficiently as possible and Global Business Culture has significant experience helping teams improve their ability to maximise the output of these events.

Course topics include

  • Typical problems of conference calls
  • Conference call simulation
  • Planning the call
  • Meeting control
  • Total team participation
  • Finishing the call with impact
  • Post call follow-up and actions