Off Shoring - making it work

The immediate financial and scale benefits of off-shoring are obvious to all and most major organisations make the decision to move part of their operations to areas such as China, India or Eastern Europe.

Huge amounts of effort are put into selecting the most appropriate partners and locations, but one part of the process that is often overlooked are the difficulties inherent in aligning working practice and process with new colleagues in a completely different part of the world.

However, a strong argument can be made that unless we are able to ensure that people can work effectively and efficiently together across geographic boundaries, then the full financial benefits of the process will never be achieved.

Global Business Culture has developed a portfolio of training interventions, specifically designed to help organisations maximise the benefits of an offshore relationship.

How we add value

With over 15 years’ experience of working with some of the world’s most prestigious global companies, Global Business Culture has developed a range of training interventions which are designed to be of immediate, practical value to everybody who is working in an off-shored environment .

We do not talk theory; we talk practice by addressing such issues as:
Course topics include
  • Leading distant teams
  • Working with a distant leader
  • Key national cultures
  • Understanding client expectations
  • Developing common process
  • Communicating effectively
  • Making conference calls work
  • Building trust across time and distance

Typical training interventions
Although all our programmes are tailored to suit the needs of each individual client, our courses could cover the following formats:
  • Leading offshore team members
  • Working in an offshore team
  • Improving the effectiveness of off-shored operations
  • Effective communication within the off-shoring environment
  • Effective conference calls

Off-shoring to India

Global Business Culture works extensively with European and North American business organisations which have significant contacts with India. The projects we have worked on include both outsourcing deals and ‘captives’ in all areas of India. The training we have undertaken with our blue-chip client base has been delivered in the West and also in India – we believe strongly that both sides need training and development in this area.

The aim of our training courses is to help develop the skills and knowledge levels necessary to help international organisations reap the cost benefits of working with India – cost benefits which are often easier to identify than to realize.

Our experience has led us to identify a number of key areas which people need to understand if efficiencies are to be improved and our training programmes focus on helping individuals ensure that both they and their virtual colleagues are working to maximum effectiveness.

Course topics include
  • Leading a team in India
  • Management style and expectations
  • Understanding and working with Indian business culture
  • Developing responsiveness and accountability
  • Helping develop initiative in Indian colleagues
  • Understanding the impact of hierarchy
  • The importance of developing personal relationships
  • Managing attrition
  • Communication barriers
  • Getting participation in conference calls

Off-shoring to China

Global Business Culture works extensively with European and North American business organisations which have significant contacts with China. The projects we have worked on include both outsourcing deals and ‘captives’ in all areas of China. The training we have undertaken with our blue-chip client base has been delivered in the West and also in China – we believe strongly that both sides need training and development in this area.

The aim of our training courses is to help develop the skills and knowledge levels necessary to help international organisations reap the cost benefits of working with China – cost benefits which are often easier to identify than to realize.

Our experience has led us to identify a number of key areas which people need to understand if efficiencies are to be improved and our training programmes focus on helping individuals ensure that both they and their virtual colleagues are working to maximum effectiveness.
Course topics include
  • Leading a team in China
  • Leadership style and expectations
  • Understanding the political landscape
  • Working with hierarchy
  • Developing responsiveness and accountability
  • Getting timely feedback
  • Developing personal relationships
  • Appraisal and mentoring issues
  • Communication barriers
  • Getting participation in conference


Off-shoring to Eastern Europe

Global Business Culture works extensively with major organisations which have significant contacts with various countries in Eastern Europe. The projects we have worked on include both outsourcing deals and ‘captives’ in a variety of central and Eastern European locations. The training we have undertaken with our blue-chip client base has been delivered in the ‘home’ territory and also in Central and Eastern Europe – we believe strongly that both sides need training and development in this area.

The aim of our training courses is to help develop the skills and knowledge levels necessary to help international organisations reap the cost benefits of working with countries in this region – cost benefits which are often easier to identify than to realize.

Our experience has led us to identify a number of key areas which people need to understand if efficiencies are to be improved and our training programmes focus on helping individuals ensure that both they and their virtual colleagues are working to maximum effectiveness.

Course topics include
  • Leading a team in Central and Eastern Europe
  • Leadership style and expectations
  • Understanding the regional variations
  • Business culture
  • Developing responsiveness and accountability
  • Getting timely feedback
  • Developing personal relationships
  • Appraisal and mentoring issues
  • Communication barriers
  • Getting participation in conference calls

To contact us for more information on these or any other consultancy services please us the form below.



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