Defining roles and responsibilities
The Global Team Leader should be clear in his/her own mind about each team member’s role. Then the leader needs to move on to the issue of communication. How can the Global Team Leader ensure that their vision for the role(s) of each team member is communicated appropriately and effectively?
- Questions the Global Team Leader needs to ask him/herself:
- Am I clear in my mind of the roles and responsibilities of each team member?
- Will this breakdown ensure that we reach our goals?
- Are all tasks and processes covered?
- Does any single team member have a disproportionate workload?
- Is there any duplication or areas left uncovered?
- Are these roles and responsibilities written down?
- How will I clearly communicate these issues to individual team members?
- How can I ensure that the whole team understands everybody else’s role?
These questions may seem obvious but it is doubly important that all these issues are addressed in a virtual situation. Team members often do not have visibility of each other and if the leader doesn’t make it clear which team member is responsible for which part of the activities, how are people going to find that out.
The questions above need to be answered and those answers need to be clearly communicated to each member of the team, ensuring that each team member fully understand their own role as well as the roles of all the other team members.
If the Global Team Leader does not do this well, they run the risk of being the only conduit for all communication within the team. Team members must be encouraged to communicate with each other, rather than directing all communication through the leader. The leader has better things to do than simply forward on emails.