All of the ethnic groupings in Malaysia are basically group-oriented which makes them naturally good team players. They are much happier working towards a clearly defined team goal than when given specific individual targets. Motivation comes from working within a team, not from being seen as a star performer.

The challenge for the expatriate manager is in how to harness the tremendous potential of the group. Group members want to feel as if the group is like a family and that the relationships extend outside working hours. This is another reason why managers need to take an overall interest in the happiness and well-being of team members. Take the time to chat and show a knowledge of their personal situation - the rewards will come in increased motivation and loyalty to both the organisation and the individual manager.