Indian Teams


Team working, as understood in the Anglo-Saxon world is alien to the Indian approach to business. A team expects to be given exact and complete instructions by the team-leader or boss and then to follow those instructions exactly. Team members would not be expected to query the instructions passed down to them and would expect to follow them even when it became apparent that things were going wrong.

Therefore, the team leader takes complete responsibility for the success or failure of a project and needs to be constantly on top of progress and looking out for problems. If anything goes awry, the team leader is expected to sort it out personally. Once again, micro-management is the key.

Indian team-members love to get positive feedback on work done (especially if that feedback is cc'd to the boss) but find negative feedback very difficult to handle.  Negative feedback can be seen as detrimental to future promotion prospects and the western concept of welcoming mistakes as a positive learning experience is a non-Indian reaction.

At the extreme, over-use of negative feedback can increase attrition rates within off-shore centres (attrition rates which are already usually very high.)


Suggested Reading List...

Doing Business in India Rajesh Kumar and Anand Sethi
Doing Business in India Pawan S. Budhwar and Arup Varma